Learn more about my work, services, and background.

I have had the pleasure of providing user experience consulting services to the following clients:

• BC Dairy (with Mod7)
• The Canadian Skin Patient Alliance
• Canada Wide Media and BC Business Online
• Canada Tourism Commission (with Tribal DDB)
• Central1
• ClickLaw for the Public Legal Education and Information Network (with Openroad Communications)
• Electronic Arts (with Openroad Communications and AppSpin Software)
• Family Services of the North Shore (with White Crow Communications)
• Here to Help (with White Crow Communications)
• Insurance Corporation of British Columbia (with Bell Web Solutions, Deloitte Consulting and Karo)
• Northlands (with Tribal DDB Vancouver)
• Ronald McDonald House (with Fjord Interactive)
• Sustainable Forestry Management Lab at UBC (with Affinity Bridge)
• TELUS Web User Experience Group
• Trusterra Technologies Inc. (with Wavefront)
• Vancity
• Vancouver Olympic Committee (with Bell Web Solutions)

To learn about more of my work, please contact

My specialty is user experience design; and my experience spans best-practice methods in user research, information & interaction design, and the validation of interfaces with end-users, both in-person and remotely.

Understand key audiences, their characteristics, motivations and current contexts of use. Elicit business needs and requirements.

Propose information and interaction design solutions that will meet the needs of both customers and clients.

Integrate end-user input into the design process. Uncover usability issues in concepts, prototypes, and products & services.

• User interviews
• Site visits and contextual inquiry
• Task analysis
• Persona development
• Use case development
• Requirements definition

• Information architecture
• Workflow & task schematics
• Interaction design
• Low- and hi-fidelity wireframe prototypes

• Expert reviews
• Cognitive walk-throughs
• Usability testing

To learn more about how user-centred design methods could benefit your products and services, please contact

I am a senior consultant with over 12 years experience; and I excel at integrating the business goals of my clients with the needs of their customers.

In 2007 I was with Nokia, conducting UI and usability work for multimedia applications on Nseries mobile devices. Prior to Nokia, I worked with two leading Web agencies, schark!/T4G and Fjord Interactive, for over 7 years and was responsible for leading user-centred design for sites, applications and products for brands such as Tourism BC, Canadian Tourism Commission, Ericsson, Cingular, Parks Canada, Ballard Power Systems, BC Hydro, Manitoba Telecom, Hitachi Digital Storage Solutions, Algorithmics, General Motors Canada, the oneworld airline alliance and

I've led multi-disciplinary teams, facilitating strategic planning, discovery and requirements gathering processes and have a talent for working collaboratively and openly with clients and team members to arrive at useful, usable and successful end-products.

I can be reached by:
•email at
•phone at 604.809.5920
•twitter at
©2008 Kirsten Hall User Experience