Learn more about my work, services, and background.

I have had the pleasure of providing user experience consulting services to the following clients:

• BC Dairy (with Mod7)
• BC Hydro (with Tribal DDB Vancouver)
• Blue Shore Financial (with White Crow Communications)
• The Canadian Skin Patient Alliance
• Canada Wide Media and BC Business Online
• Canada Tourism Commission (with Tribal DDB)
• Central1
• ClickLaw for the Public Legal Education and Information Network (with Openroad Communications)
• Electronic Arts (with Openroad Communications and AppSpin Software)
• ePACT Network Ltd
• Family Services of the North Shore (with White Crow Communications)
• Here to Help (with White Crow Communications)
• Insurance Corporation of British Columbia (with Bell Web Solutions, Deloitte Consulting and Karo)
• lululemon athletica
• Northlands (with Tribal DDB Vancouver)
• Ronald McDonald House (with Fjord Interactive)
• Sustainable Forestry Management Lab at UBC (with Affinity Bridge)
• SXSW Conferences and Festivals (with Eventbase)
• TELUS Web User Experience Group
• Tourism BC (with Tribal DDB Vancouver)
• Trusterra Technologies Inc. (with Wavefront)
• Vancity
• Vancouver Olympic Committee (with Bell Web Solutions)
• Work BC (with FCV)

To learn about more of my work, please contact

My specialty is user experience design; and my experience spans best-practice methods in user research, information & interaction design, and the validation of interfaces with end-users, both in-person and remotely.

Understand key audiences, their characteristics, motivations and current contexts of use. Elicit business needs and requirements.

Propose information and interaction design solutions that will meet the needs of both customers and clients.

Integrate end-user input into the design process. Uncover usability issues in concepts, prototypes, and products & services.

• User interviews
• Site visits and contextual inquiry
• Task analysis
• Persona development
• Use case development
• Requirements definition

• Information architecture
• Workflow & task schematics
• Interaction design
• Low- and hi-fidelity wireframe prototypes

• Expert reviews
• Cognitive walk-throughs
• Usability testing

To learn more about how user-centred design methods could benefit your products and services, please contact

I am a senior consultant with over 15 years experience; and I excel at marrying the business goals of my clients with the needs of their customers.

I've led multi-disciplinary teams, facilitating strategic planning, discovery and requirements gathering processes, concept development and detailed interaction design, and have a talent for working collaboratively and openly with clients and team members to create useful, usable and successful end-products.

While at Nokia, I conducted UI and usability work for multimedia applications on Nseries mobile devices. Prior to that, I worked with two leading Web agencies, schark!/T4G and Fjord Interactive, for over 7 years and was responsible for leading user-centred design for sites, applications and products for brands such as Tourism BC, Canadian Tourism Commission, Ericsson, Cingular, Parks Canada, Ballard Power Systems, BC Hydro, Manitoba Telecom, Hitachi Digital Storage Solutions, Algorithmics, General Motors Canada, the oneworld airline alliance and

I can be reached by:
•email at
•phone at 604.809.5920
©2008 Kirsten Hall User Experience